FAQ

Klarna is a Swedish payment service provider that takes responsibility for user payments. Klarna is the provider of simplified payments for more than 200,000 online shops. So far, more than 85 million customers worldwide have relied on Klarna for their payments.

"Pay in 3 interest-free instalments" allows you to spread the cost of your purchase over 3 equal payments. The payments for each instalment will be automatically debited from the debit or credit card indicated at the time of payment. The first instalment will be debited when the order is confirmed and the second and third instalments will be 30 and 60 days later, respectively. You can always monitor your payment schedule in the Klarna app.

To use the 'Pay in 3 instalments without interest' option, one must be at least 18 years old. Although the 'Pay in 3 instalments without interest' option is widely advertised, it is subject to the user's financial circumstances. By choosing to take advantage of the option 'Pay in 3 instalments without interest', our analysis will not affect your credit rating.

Klarna is unique and offers the option "Pay in 3 installments without interest" based on a number of factors such as order value, order history and item availability. If you are over 18 years of age, you can increase your chances of taking advantage of the 'Pay in 3 instalments without interest' option by ensuring that you provide your full name and an accurate address, and that you use your registered billing address for shipping. All orders are examined individually. Just because you have taken advantage of the 'Pay in 3 instalments without interest' option previously does not mean that you will be offered the option for every order; and, if you have been denied the option previously, it does not mean that it will be denied for all future orders.

If you wish to make a purchase with Klarna using the "Pay in 3 installments without interest" option, you will need to provide your telephone number, email address, current billing address and debit or credit card number. The mobile phone number is required in case we need to contact you. All communications will be sent by email. It is very important that you provide us with the correct data, otherwise the payment schedule and any order updates may not arrive.

Klarna may make so-called undocumented enquiries (or soft credit searches) that have no effect on your credit score and are visible only to you and Klarna, but are not visible to other lenders. Neither Klarna nor Jeffrey Campbell performs credit searches against you that may affect your credit score.

Although the 'Pay in 3 instalments without interest' option is widely advertised, it is not always available to everyone. The 'Pay in 3 instalments without interest' option is automatically generated by algorithms that depend on a number of factors including address, cardholder data, order total, online shop, previous order history and availability of the item.

Payments for the 'Pay in 3 instalments without interest' option will automatically be charged to the debit or credit card indicated at the time of payment. The first payment will be debited when the order is confirmed. The second and third instalments will be debited 30 and 60 days after the first payment, respectively. You can always monitor your payment schedule in the Klarna app.

As soon as we accept the cancellation or return, Klarna will cancel any future scheduled payments and refund any amount due. The return will be immediately visible in the Klarna app.

If you are unable to pay the installment for the "Pay in 3 installments without interest" option, Klarna will make an initial attempt to charge the payment to the debit or credit card you provided at the time of purchase. If the payment cannot be processed on the due date, Klarna will make a second attempt to charge the payment two days later. If this second attempt is also unsuccessful, Klarna will issue a statement for the full outstanding amount, which will be due for payment 15 days later.

Klarna will notify you in advance, two days before the payment is due, and you can also monitor the due date through the Klarna app. It's important to note that if you don't pay on time using the "Pay in 3 installments without interest" option, it will not impact your credit score.

Yes, you can view all purchases and the Klarna payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Payment data is processed securely by Klarna. No card data is transferred or retained by Jeffrey Campbell. All transactions take place with connections secured by the latest security protocols in the industry.

Yes. Simply go to the Klarna app or access the Klarna.com/uk website and pay in advance.

The payment status will be communicated to you by Klarna through email notifications and push notifications from the Klarna app. You will receive a notification when a payment is due and when it has been successfully collected. In the unlikely event that a payment fails, Klarna will also notify you. If you have made a payment but haven't received a confirmation, you can always check the status of your order and payments by using the Klarna app or accessing the website www.klarna.com/uk.

Once we have received the return (partial or total) and you have received confirmation of receipt, Klarna will send you a statement with an updated payment plan in the case of a partial return. With a full return of goods, we will refund all payments received and cancel all future scheduled payments. You will always be able to monitor the status of your order in the Klarna app.

In the event that the goods have not yet been received, please email us at [email protected] to check the status of your order and its delivery. You can also contact Klarna Customer Service so that we can postpone the payment due date or put your order on hold in the Klarna app pending delivery.

As soon as the shop has registered the cancellation or return, the refund will be processed within 5-7 working days.

Refunds will be made to the debit or credit card that was originally given at the time of checkout.

You can access the Klarna app or the website www.klarna.com/uk, where you can find all orders and scheduled payment information

See the Klarna app or the Klarna Customer Service page for a complete list of frequently asked questions, telephone numbers and live chat.